Refund policy

Returns & Refund Policy

Effective Date: August 12, 2026

At Siera Vanta, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may be eligible to return it under the terms of this policy.

1. 30-Day Return Policy

We offer a 30-day return period.

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item should:

Be unused and in its original condition
Be returned with original packaging, tags, and accessories when applicable
Not show signs of damage caused by misuse or improper handling
Include proof of purchase or your order information

Items that do not meet these requirements may not be eligible for a refund.

2. How to Request a Return

Before sending an item back, please contact our customer support team to request return instructions.

When contacting us, please provide:

Your order number
Your name
The item you wish to return
The reason for the return
Photos of the item if it is damaged or defective

Please do not send a product back without first contacting us, as we may be unable to process an unauthorized return.

3. Return Shipping

If you are returning an item because it is defective, damaged, incorrect, or not the item you ordered, please contact us so we can determine the appropriate resolution.

For returns due to a change of mind or other customer preference, the customer may be responsible for return shipping costs unless otherwise agreed.

Original shipping charges, if any, may be non-refundable.

4. Refunds

Once we receive your returned item, we will inspect it and determine whether it qualifies for a refund.

If your return is approved, your refund will be issued to the original payment method.

Please allow approximately 5–10 business days for the refund to appear in your account after it has been processed. Your bank or payment provider may require additional processing time.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible after delivery.

We may request clear photographs of the product, packaging, shipping label, or other relevant information.

Depending on the circumstances, we may offer:

A replacement
A refund
Another appropriate resolution

6. Non-Returnable Items

Certain products may not be eligible for return due to their nature, including where applicable:

Personalized or customized products
Digital products
Gift cards
Perishable products
Products that have been opened or used where health or hygiene considerations apply

Any product-specific return restrictions will be communicated on the applicable product page or at checkout.

7. Exchanges

We may offer exchanges for defective, damaged, or incorrect items, subject to availability.

If you would like to request an exchange, contact us with your order information and details about the issue.

8. Late or Missing Refunds

If your approved refund has not appeared after the stated processing period:

Check your bank or credit card account.
Contact your payment provider.
Contact your bank, as additional processing time may be required.
Contact us if the refund still has not appeared.

We will do our best to help resolve the issue.

9. Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

We may be able to cancel an order before it has been processed or shipped. Once an order has shipped, it may no longer be eligible for cancellation, but you may request a return in accordance with this policy.