Shipping policy

Privacy Policy

Effective Date: August 12, 2026

Welcome to Siera Vanta ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our Shopify store, place an order, or interact with our website.

1. Information We Collect

We may collect personal information that you provide to us when you:

Create an account
Place an order
Subscribe to our newsletter
Contact customer support
Participate in promotions or other activities on our website

This information may include:

Full name
Email address
Phone number
Billing address
Shipping address
Payment and transaction information
Order history
Information you provide when contacting us

We do not generally store complete payment card information. Payment details are processed securely by our payment providers.

Automatically Collected Information

When you visit our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Pages viewed
Website activity
Date and time of visits
Referring website or source

2. How We Use Your Information

We may use your personal information to:

Process and fulfill your orders
Process payments
Arrange shipping and delivery
Send order confirmations and updates
Provide customer support
Respond to inquiries
Improve our website, products, and services
Personalize your shopping experience
Detect and prevent fraud or unauthorized activity
Maintain business and transaction records
Comply with applicable laws and legal obligations
Send promotional communications when you have provided appropriate consent

3. Cookies and Tracking Technologies

Our Shopify store may use cookies, pixels, and similar technologies to improve your browsing and shopping experience.

These technologies may help us:

Keep your shopping cart functioning
Remember your preferences
Understand how visitors use our website
Analyze website performance
Improve our products and services
Provide relevant advertising where applicable

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to sell our products and services to you.

Shopify may collect and process information in connection with your use of our store. Your information may also be processed through Shopify's systems and services as necessary to operate our website and fulfill orders.

5. How We Share Your Information

We may share personal information with trusted service providers that help us operate our business, including:

Shopify
Payment processors
Shipping and delivery providers
Order fulfillment providers
Website and analytics providers
Marketing and advertising service providers
Fraud prevention and security providers
Customer support providers

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, customers, or business.

We do not sell your personal information for monetary consideration.

6. Marketing Communications

If you subscribe to our marketing communications, we may send you information about products, promotions, discounts, new arrivals, and other updates.

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link included in the email or by contacting us directly.

7. Data Security

We take reasonable measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide our products and services
Complete transactions
Maintain business and financial records
Resolve disputes
Prevent fraud
Comply with legal and regulatory requirements
Enforce our agreements

When information is no longer required, we may securely delete or anonymize it where appropriate.

9. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request information about how your personal information is used
Opt out of certain marketing communications
Exercise other privacy rights provided by applicable law

To submit a privacy request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.

If we become aware that we have collected personal information from a child without appropriate authorization, we will take reasonable steps to delete that information.

11. Third-Party Websites

Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policies of any third-party services you visit.